Walgreens in Geneseo, IL Closed now

Reviews about Walgreens

• ★ ☆ ☆ ☆ ☆

  July 03, 2020, by Sarah Egolf
  I generally like Walgreen's Pharmacy. But when I went to this one, they insisted they had not received my prescription. They refused to call after it for me when my cell phone wasn't up to the job. They referred me to another phone in the store, where I waited after being announced over the loudspeaker. The manager walked me through the store, embarrassingly yelling "long distance call" as he strolled past the pharmacy to lead me to the office. In the office, he was incredulous that I didn't know the phone number by heart. When I finally reached the referring pharmacy, they insisted they had spoken to the Walgreens pharmacist not once but twice already. I waited another half hour when they took his call another time, and then they tried to recreate another medical record for me under a new, misspelled name. All of this was very frustrating, but the worst was that no one ever took responsibility or apologized. I was quite worried I wouldn't be able to get my medicine, and no one was willing to step up to make sure the customer was served. I consistently got the message I was a problem they didn't want to deal with, so I had to advocate for myself firmly in order to pay them money for my prescription.